The Challenges
The senior services industry is facing the most profound challenges in its history. Changing demographics, intensified competition, inadequate payments, increased clinical acuity, and new regulations fundamentally change day-to-day management and the skills required to operate successfully in today’s environment. Owner-operators and developers face many questions when assessing current operations or considering new projects or service proposals.

Welch Consulting and Management Services can answer your questions. Our business model is built on an integrated approach to the delivery of senior services and our professional consultants have unparalleled experience in managing the complex operating and fiscal realities of businesses targeting seniors.

Our Approach
We work with our clients to understand local market dynamics, analyze operating practices, assess customer satisfaction and optimize the fiscal health of the entire organization. Our approach is highly collaborative and our recommendations to clients are based on thorough analysis and supported by real world experience. We will work with your management team to develop strategies and systems that will yield more efficient operations, improved customer service and greater value for the business.

Our Reputation
Since 1949, Welch Healthcare and Retirement Group has been an innovator, leader and active voice in the Massachusetts senior healthcare industry. Our experiences as owner, developer and manager have earned us a reputation for leading edge programs, successful and profitable operations, values based management, and business integrity.

The principals at Welch Healthcare and Retirement Group are third generation professionals who are active at the state and regional level and whose expertise is sought on major policy issues. They, along with the other members of the Welch Consulting and Management team, have experience that will benefit clients involved in senior housing, assisted living, home care, adult day health, skilled nursing, short-term rehabilitation, Alzheimer’s care, sub-acute care and geriatric care management.

Welch Healthcare and Retirement Group has attracted a talented and creative multi-disciplinary team of highly qualified professionals with deep industry knowledge.

Experience and Capabilities
Our consultants include clinicians and business professionals with broad management experience in housing and healthcare services for seniors. The focus of our practice ranges from comprehensive management of day-to-day operations to analysis of interdisciplinary services, financial management, regulatory compliance and program and project planning.

We know and understand the forces shaping the senior services industry and will develop customized solutions for your business that are based on our own successes in:

• Operations Management

• Marketing Management

• Financial Management

• Project Feasibility

• Project Development

• Continuum of Care Planning

• Quality Improvement and Accreditation

• Medicare I Medicaid I Managed Care Reimbursement Analysis

• Home-based Program Development and Management

To discuss your needs or obtain more information about our management and consulting practice for senior services businesses, contact:

Paul T. Casale, Principal 781-878-6700, ext. 234

Philip J. Glassanos, Vice President of Business Development
781-878-6700, ext. 289